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Frequently Asked Questions Charlotte Pass Back to News & Events

Frequently Asked Questions

How long is the season at Charlotte Pass?

Winter Season opens 21st June to 22nd September

 

How close is the lodge to the slopes, lifts, and ski hire of Charlotte Pass?

Jerrabomberra Lodge is within walking distance – you can ski from the lodge to the lifts and back.

 

How are the rooms at Jerrabomberra Lodge set up?

Room allocations are based on availability.  The Lodge offers double, family and single rooms. At times there is a need to reallocate rooms prior to arrival.  The rooms have various bedding configurations. When booking please advise your details to ensure you are in a room which suits you best.

 

Where can I rent my gear?

Charlotte Pass Ski Resort offers the latest equipment, clothing and accessories for hire.  The staff are helpful and knowledgeable and will make sure that you receive the perfect fit to make the most of your on-snow experience. Visit www.charlottepass.com.au/equipment

 

How can I arrange ski or snowboard lessons at Charlotte Pass? 

This can be pre- booked online or on the day at the ticket office

 

Is there an ATM at Jerrabomberra lodge?

There is an Atm available in Charlotte Pass Village

 

Is it advisable to take out Travel Insurance?

Yes, Travel insurance is advisable and is regarded as an essential part of your holiday to potentially protect you against loss of personal belonging, public liabilities and cancellation fees.

 

Can I make phone calls from the lodge?

As Charlotte Pass resort is isolated, mobile phone reception is very limited.  The lodge does have a phone.

Jerrabomberra Lodge Telephone Number (02) 6457 5433

This is a wall phone in the lodge that can be used to make calls. To make calls you need to pre-purchase  a phone card or you can ring 1800 reverse. The phone cards can be purchased in the village

 

Does Jerrabomberra Lodge have Internet?

Yes Wi-Fi access to Internet is available. This is included in your tariff.

 

How do I pay for my drinks at the Bar?

A Bar tab is set up for guests for the week.  Guest’s need to settle this on the Friday evening prior to their departure on the Saturday. Payment can be made via cash, credit card or eftpos

 

Is there a cancellation charge?

Yes. Please refer to the Terms and Conditions.

 

Is there a General store or Gift Shop at Charlotte Pass?

The Charlotte Pass General Store offers a great selection of souvenirs, postcards, goggles, sunglasses, groceries, magazines, newspapers, chocolates, soft drinks and alcohol.

 

Do I need to bring a cot or high-chair for by my infant?

The lodge can provide a port-a-cot and high chair. Please request this when making your booking.

 

Does the Lodge have a laundry?

The Laundry contains 2 coin operated washing machines and 2 coin operated dryers for guests use Monday to Friday.

Washing power is provided. There is also an iron and ironing board for guests use.

 

What activities does the lodge have?

Theme Night – The theme of which is usually advised to guests either by email or post.  It is encouraged that you participate. 

 

BBQ – This is usually done outside (pending on the weather) and guests help in setting up, cooking and packing up.

 

Is the bar open at lunch time?

Yes.

 

If I get hungry during the day is there food at the lodge?

Yes. There is self service tea, coffee facilities, biscuits and fresh fruit provided.

 

Will my skis, stocks and board be safe?

The Lodge has a ski room for storage of skis, boards, stocks and boots

 

Where do I dry all my wet clothing?

As you come off the slopes and into the lodge there is a large heated drying room to accommodate guest's gear.

 

Do I need to bring any towels, linen or blankets?

No these are all supplied.

 

Is there a Doctor at Charlotte Pass?

There is a Doctor at Charlotte Pass Village and appointments are necessary. There is a Medical Centre at Perisher. Cooma is the nearest Hospital

 

Can I smoke in the lodge?

No the Lodge is a smoke free environment.

 

Is there child minding?

Frosty’s Chill Out Zone if for children aged 3-13 years (children must be toilet trained)

 

Can you toboggan at the Resort?

No tobogganing is allowed.

 

Are there luggage restrictions?

Yes there are luggage restrictions on the Ski Tube and on the Oversnow. Refer to the Charlotte Pass website

 

If I have a concern during my stay who do I address this concern to?

Each week there is a nominated Club Captain appointed to address any concerns.

 

Where can I rent my ski gear?

Ski and snowboard gear including boots and bindings can be rented from Charlotte Pass Village

 

How can I arrange ski lessons at Charlotte Pass?

You can book ski and snowboard lessons at Charlotte Pass Village

 

What are the costs of lift tickets at Charlotte Pass?

Please view the Charlotte Pass website for lift ticket prices